Outsourcing is a good strategy to boost your company as it grows through its many stages. But it’s not just new businesses and those in their early growth stages that can benefit from outsourcing. In fact, some of the world’s largest corporations outsource portions of their work.
In most cases, for a business to get the most out of outsourcing they need to establish a comfortable balance of in-house staff and outsourced resources to ensure constant growth and productivity. This can be easier said than done, however, which is why working with an outsourcing consultancy like the team at Pearl Lemon Consulting can be so beneficial.
To understand why outsourcing can be the correct choice for your company, you must first understand why other businesses do it. What benefits does it provide and how much value does it add? Let’s take a look at some of the most common reasons why businesses of all kinds ask for help from outside sources.
Companies that are growing frequently discover that they would benefit from having more staff on hand, but cannot afford the costs of hiring and retaining more full-time employees.
This limits your company’s potential for expansion and reduces any momentum it has gained. Some businesses may take a chance and hire new employees, only to discover that luck isn’t always on their side and find themselves in a position where they are overstaffed and facing some difficult decisions.
Outsourcing is a great way to help ensure that your firm maintains constant growth while keeping the nucleus of your team focused on internal activities because it’s less expensive than building your own in-house team and because you can terminate an outsourcing contract without putting people out of work.
The truth is that your company may not require the same level of staffing all year. At the very least, outsourcing allows you to be more flexible.
Without the financial commitment of recruiting in-house employees, which might take years to pay off, your company can staff up ahead of a busy season. You can easily switch back to an exclusively in-house crew after you’ve made it through a busy season.
Because the world’s largest corporations can afford to pay their employees considerably more than you can, top talent gravitates to them.
Some smaller and startup businesses accept this as ‘just the way it is’ but without the top talent in your industry your growth can be seriously stalled. However, there are those top talents in every industry who prefer not to limit themselves to a single employer, and with the help of an outsourcing consultancy like Pearl Lemon Consulting, you may be able to tap the kind of top-level talent you thought you would not be able to work with for years.
There are often times when a business needs to work with specialist talent, but only for a short time. When upgrading your IT systems, or when working on a one-off project. Outsourcing will allow you to work with these people without the need to make a long-term commitment to an employee you may not need for the long term.
Another advantage of outsourcing is the ability to focus on your company’s most critical internal activities. Customer service, for example, is a crucial aspect of any business. However, for key members of your team, it might be time-consuming and distracting. If you are already running with a leaner staff allocation, huge chunks of their time to customer service may not be the best use of their time or their talents.
There are lots of advantages to outsourcing customer service. To begin, you can deliver continuous customer service to your clients. In an always-on world many consumers – both in the B2C and the B2B sectors – expect that their queries and concerns be answered on an almost 24/7 basis. That sounds like a tall order, but can actually be achieved with an outsourced customer service team.
Second, you free up your internal team members to focus on their own jobs, allowing your company to run more smoothly and, as a result, boosting your return on investment.
Outsourcing should be used as a tool. Outsourcing also has a positive impact on your company’s reputation. The days of outsourced teams being unreliable and lacking in quality control are long gone.
Working with an outsourcing consultancy that can help you find the best outsourcing providers, you can expect modern outsourcing companies to represent your company with the highest level of professionalism.
A well-trained customer service team, backed by seasoned management, will provide your customers with the kind of service that will keep them coming back. Internally, going from having no support personnel to having an industry-leading support staff is nearly impossible. However, strategic outsourcing puts that goal in reach faster and affordably.
Outsourcing is only beneficial to a business when it is used strategically and outsourced work is completed by the right people.
When you work with Pearl Lemon Consulting you will be working with a team of professionals who are not only very familiar with the concept behind, and the work involved, in a successful outsourcing strategy but who have made successful use of it to build businesses of their own. This gives them unique insights that most other consultants just can’t offer.
When you work with us everything we do is bespoke and unique to your business and its needs. From an in-depth analysis of your outsourcing requirements, and even any current outsourcing initiatives you have in place, to helping you find the best possible outsourced talent – and figure out how to afford it- and even providing it directly in some cases – we will serve as your outsourcing strategy partner for as long as you need us to.
Ready to learn more about how outsourcing and working with an outsourcing consultancy will benefit your business?
Contact us today and let’s talk about it.