Organizational Behavior Consulting

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Businesses are concerned with boosting profit and productivity across the board, but there are a slew of other issues to consider as well if any business is going to perform up to expectations.

OBM – organizational behavior management – is a set of approaches aimed at systematically and effectively addressing these difficulties. While it sounds rather technical with the right organizational behavior consulting firm on your side it is easier to implement than you might think, and the results can be nothing short of game changing.

Pearl Lemon Consulting can offer businesses of all sizes, and across niches, the help and expertise of their seasoned – and very successful – organizational behavior consulting team – to help create a bespoke strategy that will harness the best of what OBM has to offer to boost your business and your bottom line.

What is Organizational Behavior Management?

Organizational Behavior Management (OBM) is a sort of applied behavior analysis, which is a statistical and even scientific approach for changing or guiding behavior inside an organization using analytic concepts and proven management tactics.

The major objectives of OBM are to examine, influence, and change a firm’s work culture in order to improve employees’ performance while also creating a great work environment that attracts and keeps top talent.

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OBM implements several forms of specific interventions based on an organization’s goals and objectives using these principles. There are two types of interventions: antecedent interventions, which try to affect someone’s actions before they happen, and consequence interventions, which happen after they occur.

Organizational behavior consulting teams can work in a variety of fields, including health care, governance, retail, and food service. They are focused on delivering measurable change within organizations and making sure that these changes are fruitful and long-lasting, regardless of industry.

Organizational behavior consulting teams offer a variety of services based on a company’s primary goals. They might design and improve hiring systems and procedures, work on staff development and retention, help the company grow via talent acquisition, and much more.

Effective OBM strategies can improve an organization’s performance in a variety of ways, including the following:

  • Easier and more effective talent acquisition
  • Fairer hiring practices 
  • Increased employee productivity
  • Increased employee retention
  • Improved customer service
  • Improved quality standards
  • Better feedback discussions between employees and managers
  • Improved business culture
  • Accident reduction
  • Increased employee morale 
  • Increased profits
  • Improved brand image
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How Does an Organizational Behavior Consulting Team Help?

As we mentioned, an organizational behavior consulting team can offer their services across industries and to businesses of all different sizes. This means that every project should, in order to be truly successful, be unique to the client business.

However, there are some basics common to every project that, once you know more about them, will help you understand more about OBM in general and just how Pearl Lemon Consulting’s OBM team can help you. With that in mind, here is a look at some of the things that go into an organizational behavior consulting project:

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Establishing Clear Goals Up Front

Because OBM is results-oriented, it’s critical to start with a clear grasp of the outcomes you want to attain. It can be extremely difficult to quantify performance in a significant way without clearly established goals.

To determine the targeted outcomes, an OBM consultant will meet with leaders, managers, and other top management. Organizational leaders may already know what they want to achieve, or they might just collaborate with the OBM consultant to develop effective and attainable objectives. It’s usually a combination of the two.

Determining the Targets

In OBM, “targets” or “pinpoints” are important behaviors and their direct consequences.

They’re called that because they’re important acts that can be targeted to bring about particular changes that will enable the organization to achieve its objectives.

This will once again be a collaborative process between your OBM consulting team and company leaders and management, but this time may also involve lower level employees as well, as often they are the ones who truly understand some of the issues that need to be addressed.

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Set a System for Data Management and Reporting

OBM practitioners must design a proper measurement system in order to keep track of and assess the interventions. Organizational executives, or anyone else will be using this data, will require a trustworthy and precise method of recording the goals and outcomes.

A good measurement system will take current behaviors and outcomes into account and offer a baseline measurement that can be used to compare the success of different interventions. In addition, the measurement system will almost certainly need to account for associated expenses and other significant considerations.

At Pearl Lemon Consulting, we have become very adept at building and implementing these systems quickly and efficiently, something that helps ensure clients can see tangible ROI on their investment in organizational behavior consulting at all times.

Uncover the Key Issues Holding the Business Back

After laying the groundwork, OBM consulting teams can start diagnosing major issues that are causing workplace dysfunction. But first, they’ll need to familiarize managers with the measuring system and teach them how to make valuable observations and ask pertinent questions.

Managers will assist our OBM consultants in gathering information on the following major areas of concern: employee knowledge and skills, work procedures and equipment, and other pressing issues.

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Create and Implement Effective Solutions

The bulk of the work our organizational behavior consulting teams do is in taking the obtained data and creating, and then overseeing implementing solutions to the problems uncovered. These solutions can take many forms. These may include:

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Better Task Definition

These interventions are used to clearly establish job requirements and responsibilities for employees. They both clarify and motivate the completion of duties. The use of checklists and memoranda are two common task clarification strategies.

Implement Job Aids

Prompts, signs, or other objects in the workplace that serve as reminders are used in these interventions. These can be reminders such as posted guidelines explaining the procedures for performing a job activity or signs informing employees that a specific behavior should or should not be performed.

Equipment Modifications

These interventions entail changing or upgrading work materials and equipment, as well as providing employees with new work materials or job aids. A simple, and common, example is creating a more ergonomic work station, something that is proven to improve both employee health and productivity.

Training and Development

Training and development are important aspects of any business, and yet they are often overlooked. These interventions are used to close large gaps in employee knowledge or abilities, or simply to develop these characteristics in order to accomplish the intended outcomes.

Creating Feedback Systems

In OBM, feedback is the most prevalent and arguably most effective intervention approach. But it must be a two-way street, with employees allowed and encouraged to offer feedback to management as much as they are offered feedback and guidance in return. Our behavior management consulting team will help establish these systems and educate both management and employees in how they work.

Incentive Implementation

Providing employees with incentives is, when done properly, a highly effective way to boost employee performance and productivity as well as job satisfaction. Incentives can also be a powerful way to attract top talent.

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We'd Love To Hear From You!

Ready to learn more about just how Pearl Lemon Consulting’s behavior management consulting initiatives can help your business?

Contact us today and let’s get that discussion started.